The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. This applies to businesses located in the EU and those outside of the EU that does business with citizens in the EU.
Smile Photography is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may collect the following information:
- contact information including email address & mailing address
- demographic information such as postcode and preferences
- IP address & browser data
- other information relevant to order processing and/or offers
We collect information about you to process your orders, manage your account and, if you agree, send you offers related to our products & services.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your system hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and remember information about your preferences.
These cookies are necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. However, these identifiers do not store any personal data.
Below are the cookies that may be used from our website.
Links to other websites
Our website may contain links to our social accounts and/or other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Controlling your personal information
When using parts of our website you may encounter forms to fill out with your email address or other personal information at which time you will have the option whether we may contact your pertaining to that form or event.
If you have created an account with us, you can update your account information at any time by logged into your account and using the My Account area.
If you wish to have your information removed from our system, you may email us at firstname.lastname@example.org with your request and we will process that as soon as possible.
Terms and Conditions of Sale
The following terms and conditions apply to all transactions on the www.smilephotography.net website. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT AND IT IS ONLY AT THIS POINT THAT THE ITEMS WILL BE CHARGED TO YOUR CREDIT / DEBIT CARD.
We have the right to refuse at our discretion to supply any goods ordered by you.
On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.
Reproduction License for images purchased from the www.smilephotography.net website
Note: Images are supplied at a nominal 300ppi sRGB JPG format. Approximate file sizes may vary from 4Mb to 6Mb.
This license gives the purchaser of High Resolution images from the Smile Photography website the following rights of use for purchased images:-
1. Complete freedom to reproduce hard copy prints either personally or professionally. Smile Photography cannot guarantee the quality of images produced this way as they have no control of the final output. Images produced in excess of the file dimension at 300ppi are not recommended.
2. Freedom to use the image online for company promotion, press release and digital marketing. Any image purchased remains the Copyright of Smile Photography and may not be made available for sale by any party.
3. Purchased images may be used for National and Local press reports and releases. In cases where a credit is required please use “Smile Photography”.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
Standard delivery of prints is via Royal Mail within five working days. Images delivered via electronic means is within 24 hours. Urgent orders will be dealt with earlier if we are informed, on order, of any urgency.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Failure by the Customer to pay for any delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision .
If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification.
A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.